A booking agent that answers patients around the clock

The brief

The front desk at Brightpath spent most mornings returning missed calls and answering the same questions about prices, insurance and opening hours. Evening inquiries often went to competitors.

What I did

1. 01

   Built an AI receptionist that only uses the clinic's own services, prices and policies, with clear limits on what it may answer.

2. 02

   Connected it to the practice calendar so it can check real availability and book, move or cancel appointments.

3. 03

   Designed a smooth handoff: anything medical or unusual goes straight to the team with the full conversation attached.

The result

The team now starts each day with bookings already in the calendar instead of a voicemail backlog.

of chats resolved without staff

61%

appointments booked in month one

140+

average reply time, day or night

5s